Shipping Policy

Last Updated: [Insert Date]

Thank you for shopping with ERASO. We are committed to delivering your order safely and efficiently. Please review our Shipping Policy below for information regarding order processing, shipping times, and delivery procedures.

Company Information

Brand Name: ERASO

Legal Entity: K MUTHUKARUPPAN & SONS

GSTIN: 34AAKFK2150P1Z3

Registered Address:
88, 90, 92 Kosakadai Street
Pondicherry, Puducherry 605001
India

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays. During periods of high demand, promotional events, or holidays, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Destinations

ERASO ships to customers worldwide.

Shipping availability may vary depending on local regulations, carrier restrictions, or delivery service availability in certain regions.

Estimated Delivery Times

Estimated delivery times vary depending on the destination country:

Region	Estimated Delivery Time
United States	5–12 Business Days
Canada	7–15 Business Days
United Kingdom	5–12 Business Days
Europe	5–15 Business Days
Australia & New Zealand	7–15 Business Days
Middle East	7–18 Business Days
Asia	5–12 Business Days
Rest of the World	7–20 Business Days

Please note that these delivery estimates are provided for guidance only and are not guaranteed.

Shipping Costs

Shipping fees are calculated at checkout based on the destination, order value, shipping method selected, and applicable carrier rates.

From time to time, ERASO may offer free shipping promotions. Any applicable free shipping thresholds will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email.

Tracking information may take up to 48 hours to become active after shipment.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, and other local fees may apply depending on the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.

ERASO is not responsible for delays caused by customs clearance procedures.

Incorrect Address Information

Customers are responsible for providing accurate shipping information at the time of purchase.

ERASO cannot be held responsible for orders delivered to incorrect addresses provided by the customer.

If you notice an error in your shipping information, please contact us immediately after placing your order.

Delayed or Lost Packages

While we work with reliable shipping partners, delivery delays may occasionally occur due to circumstances beyond our control, including:

• Customs inspections

• Weather conditions

• Carrier delays

• Public holidays

• High shipping volumes

If your package appears lost or significantly delayed, please contact our customer support team, and we will assist you in investigating the shipment.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

• Your order number

• Photographs of the damaged item(s)

• Photographs of the packaging

Our team will review your claim and work toward an appropriate resolution.

Contact Us

If you have any questions regarding shipping, delivery, or tracking information, please contact our customer support team.

ERASO Customer Support

Email: eraso@kmuttukaruppansons.com

Website: https://erasobeauty.com

We are committed to providing a reliable and enjoyable shopping experience for all our customers.